Shipment & Returns

Shipment

  • After placing an order in the webshop, you will receive an order confirmation.
  • You will receive a track & trace code once your order has left our warehouse.
  • If you order on weekdays before 3:00 PM, we will process your order the same day. We deliver in the Netherlands via Intrapost/PostNL and internationally with DPD.
  • Orders within the Netherlands almost always fit through the mailbox. Therefore, you don't need to stay at home.
  • PostNL delivers mailbox packages from Tuesday to Saturday.
  • The shipping companies generally deliver within 1 to 3 working days.

Within the Netherlands Germany and Belgium, we offer free shipping for orders over €50.

  • Are you ordering from a country other than the Netherlands? You can also contribute to our mission by shopping our collection!
  • Check the overview for the costs.
  • Be sure to check customs and import duties, local taxes, permits, and product restrictions.
  • Additional costs charged by the destination country are the responsibility of the recipient.
Country

Shipping

costs

Delivery

Netherlands

€ 2,95

Mailbox delivery

Germany

€ 3,95

Parcel delivery

Belgium

Luxembourg

France

Austria

Denmark

€ 4,95

Parcel delivery

United Kingdom

Finland

Sweden

Norway

Spain

Portugal

Italy

Czech Republic

€ 6,95

Parcel delivery

Ireland

Switzerland

Poland

Slovakia

€ 9,95

Parcel delivery

Returns

Can I exchange my order?

It is not possible to exchange your order, but you can
return it. We will refund you as soon as possible so that you can place a new order with us.

 

Can I return my order?

Of course, you can return your items. We ask that you
return the items in their original condition, including labels and unworn,
within 14 days. The costs of shipment are for your own account. You are liable for any depreciation of the items due to damage.

How do I register my return?

  • Through your order confirmation email, go to View my order.
  • Click on this link to see the details of your order.
  • In the top right corner, you will find the Request return
    button.
  • Then choose which item you want to return and provide a reason.
  • Click on request return, and you will receive a
    confirmation email of your request.

Return label

Once your return request has been processed, you will
receive an email with a return label that you can print to return the package.
We will send you an email once we have received your package.

What return costs do I pay?

If you return items in The Netherlands, €4.60 return costs will be charged, even if you return the entire order.

 When will I get my money back?

We process your return as soon as possible and within 14
days at the latest. You will receive a message from our customer service about your refund once we have processed your return.

 How will I be refunded?

We will refund you using the same payment method you used to pay. If you paid part of your order with a gift card, you will receive a gift card for that amount in return.

 What are your return conditions?

Returns are possible within 14 days of receiving your
order. If you return the products after this period, your return shipment will be sent back to you.

The costs and risks of shipping are your responsibility.

We will only process your return if the items are returned
in their original condition, including labels. We do not accept damaged and/or used items and they will be sent back to you.

If we receive a return package that cannot be identified,
we will keep it for 1 month. If your return is not processed, please contact our customer service. After 1 month, the package will be processed through our
own administration and we will not be able to trace it anymore.

You can also use the European model withdrawal form to
notify us that you wish to cancel the purchase. However, the use of this form
is not mandatory. You can download the form here.